Frequently asked questions
General Frequently Asked Questions (FAQs)
Delivery/Returns/Refunds Questions & Answers
Yankee Candle Product Questions (FAQs)
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Q: I want to use the empty jar for storage - how do I remove the metal wick base?
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Q: I want to contact Yankee Candle directly - how can I do this?
General Frequently Asked Questions (FAQs)
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A: Our number here in Naas is 045 409028. You can call from 9.30am to 5.30pm Monday to Friday, 10am to 5.30pm Saturday & 11.30am to 5.30pm on Sundays.
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Q: How do I know the status of my Order?
A: We'll email you as soon as it's physically despatched. This will usually (but not always) be about 24 hours after you've placed your order.
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Q: What Payment Methods are accepted?
A: We accept Visa Debit & Credit, MasterCard Debit and Credit, PayPal and Me2You Gift Cards
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Q: Are prices in your store the same as those on the website?
A: Yes, the prices in our store here in Toughers Business Park are mostly identical to those on the website. There may be small differences from time to time.
Delivery/Returns/Refunds Questions & Answers
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A: Within Ireland (incl NI), if your order is under €55, we charge a €3.99 shipping fee and for all orders over €55 we offer free shipping.
Due to Brexit, we no longer offer shipping to England, Scotland or Wales.
European delivery is available from just €9.95 - See our main shipping page for the countries we ship to.
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Q: How long does it take to arrive?
A: Once you receive an email to say the order has dispatched, it will be scheduled to be delivered the next working day in Ireland. European deliveries take 3-6 days. Normally orders received up to 3pm are dispatched the same day.
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Q: What happens if the products are broken when I receive them?
A: If the products were broken in-transit then please contact us info@candlewarehouse.ie and we'll sort it out for you.
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Q: I ordered the wrong thing by mistake, can I return it?
A: It depends on the product; anything that was customised for you is not refundable, but most other products can be returned. You must make sure that you've retained the original packaging (of the overall shipment, and of the product itself). If returning from Ireland, simply securely wrap the items, include your delivery note and use the An Post "Return Pal" app and select Candlewarehouse.ie A €3.95 collection fee will be applied to any refund.
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A: Most of our domestic address deliveries are by An Post, deliveries to international addresses are normally made by DPD. If you have a preference of one delivery method over the standard on for your address, just put it into the comment box on the checkout page.
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Q: Can I have my order delivered to my work address?
A: Yes - there is no problem having orders delivered to a different address. Though sometimes we may call you to confirm some additional details.
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Q: I've changed my mind, can I return it?
A: Of Course you can. Products are returnable within 14 days. You must make sure that you've retained the original packaging (of the overall shipment, and of the product itself). If returning from Ireland, simply securely wrap the items, include your delivery note and use the An Post "Return Pal" app and select Candlewarehouse.ie A €3.95 collection fee will be applied to any refund.
Yankee Candle Product Questions (FAQs)
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Q: Does Yankee Candle use lead in their wicks?
A: In order to eliminate any concern or confusion on the part of our customers and consumers in general, THE YANKEE CANDLE COMPANY WOULD LIKE TO ASSURE YOU THAT YANKEE CANDLE DOES NOT AND NEVER HAS USED LEAD WICKS IN ANY OF THEIR CANDLE PRODUCTS. All Yankee Candle products are today manufactured with pure cotton wicks that are free from lead and completely safe.
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Q: How can I keep my Yankee Candles looking their best?
A: Candles will discolour or fade when they are exposed to intense light for extended periods. If possible, don't display candles for long periods in direct sunlight, fluorescent lighting or other strong illumination. Store candles in a cool, dry place. Wax will soften in temperatures over 80 degrees Fahrenheit - but as most Yankee.ie customers are in Ireland there's little chance of that!
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Q: Why do the wicks get mushroom shaped sometimes?
A: When a candle is consuming more wax than the flame can burn completely, carbon deposits may develop. This is most likely to occur when the wick is too long and needs to be trimmed. Blow out the flame, trim the wick (removing the carbon deposit) and re-light. Do not allow wick trimmings or other combustible materials to remain in the candle.
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Q: Why is there a lot of smoke coming from the Candle?
A: Heavy smoke coming from a candle is caused by either the wick being too long or the candle is in a draught. Simply blow the candle out and if the wick is more than 1/2 cm high, trim it and ensure when re-lit it is not near a draught, If the glass has been blackend, simply wipe with a damp cloth before re-lighting.
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Q: How do you remove candle wax from fabric?
A: If attempting to clean the item yourself, it is important to allow the wax to completely harden. Once hard, gently chip away the larger pieces of wax from the fabric. After much of the wax has been removed, run hot water through the fabric to loosen the remaining wax. Citrus based or oil based cleaners are most effective in removing stains.
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Q: I want to use the empty jar for storage - how do I remove the metal wick base?
A: The metal wick base has been glued in the center of the jar to prevent the wick from moving too close to the edge of the glass jar. To remove it, first be sure the jar is empty of wax. (Placing the jar in a freezer will help you remove left-over wax.) Then, simply pour enough rubbing alcohol (Isopropyl Alcohol and available in many chemists) into the jar to cover the base, and allow it to sit for a couple of days. The rubbing alcohol should soften the glue and release the base. - As for uses for the jars, the list is infinite, it even works as an amplifier for IPods!
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Q: Why is there always wax left at the bottom of the jar?
A: The glass may get quite hot on the bottom as the flame nears the base of the jar and most of the wax has been consumed. This safety mechanism helps prevent possible damage to the surface on which the jar is burning. However, you should also remember that candles should always be burned on heat resistant surfaces; i.e., trivets, plates or other appropriate holders. And also please NEVER leave a lighted candle unattended.
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Q: I want to contact Yankee Candle directly - how can I do this?
A: If you have any issue with a Yankee Candle product, it is the responsibility of the store you purchased it from to ensure your are 100% satisfied with your purchase. However, if you wish to contact Yankee Candle directly, their details are printed on all products and are as follows
Yankee Candle Europe, Cabot Park, Bristol BS11 OYH Tel 0044 800 9179625
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